Senior IFS Analyst

KEY RESPONSIBILITIES

• Configuration & System Support
• Configure IFS FSM modules (work orders, dispatch, inventory, mobile, customer engagement) to meet business requirements.
• Manage and optimize FSM workflows, business rules, SLAs, and field technician processes.
• Collaborate with IT and business stakeholders to translate service delivery needs into system configurations.
• Support UAT (User Acceptance Testing) and manage configuration-related testing cycles. Training & Change Management
• Develop and deliver end-user training programs (in-person, remote, or self-guided).
• Create user manuals, process documentation, and training materials tailored to different roles (dispatchers, field techs, supervisors).
• Provide ongoing coaching and support to users across the organization.
• Act as a change agent to improve adoption and effective use of the platform. Data Management & Reporting
• Ensure data accuracy and consistency within FSM modules (e.g., asset data, parts inventory, customer data).
• Support report and dashboard creation using IFS tools or external reporting platforms (e.g., Power BI). • Analyze system usage and user feedback to identify training gaps or configuration issues.
• Collaborate on platform enhancements, upgrades, and new module rollouts.
• Monitor system performance, troubleshoot issues, and work with IFS support or partners as needed.
• Stay current on IFS Cloud updates, new features, and best practices.

MINIMUM REQUIREMENTS

• 3+ years of experience with IFS Field Service Management (or similar FSM platforms).
• Experience configuring cloud-based ERP or FSM systems, ideally IFS Cloud.
• Using ClickLearn to create SOPs and Training materials

SKILLS AND KNOWLEDGE