Senior Hospitality Experience Manager

Riyadh is rapidly becoming a hub for luxury lifestyle and premium guest experiences, and at Bucato Profumato Hospitality and Lifestyle Group, we bring that same elevated standard into every customer interaction.

We create sophisticated hospitality environments that combine operational excellence with personalized service.

We are looking for a Senior Hospitality Experience Manager (m/f/d) who can lead and refine our end-to-end guest experience strategy across multiple premium venues and corporate hospitality operations.

You are not simply overseeing daily operations; you are shaping how guests experience our brand from the first interaction to long-term loyalty.

You will lead a talented hospitality team, improve service standards, and bridge operational efficiency with memorable customer experiences.

You are the voice of the guest in strategic discussions with leadership and operational departments.

Why Work With Us?

Our Riyadh office and hospitality locations are positioned within some of the city's fastest-growing commercial districts.

We believe premium service begins with an inspiring workplace that promotes professionalism, collaboration, and innovation.

We value experienced professionals who can contribute to business decisions from day one.

Your ideas and operational expertise will directly influence customer satisfaction and long-term growth strategies.

We utilize modern hospitality management systems, digital reporting platforms, and customer engagement tools that allow our teams to operate efficiently while maintaining exceptional service standards.

We invest in leadership development and international hospitality training programs.

You will have access to industry workshops, management conferences, and advanced operational training opportunities.

Oversee and optimize guest experience standards across hospitality and lifestyle operations while ensuring consistency in service delivery.

Lead, mentor, and develop hospitality supervisors and operational teams.

Conduct performance reviews and implement training programs that elevate customer service quality.

Design and improve guest journey processes to enhance satisfaction, retention, and overall brand reputation.

Monitor service performance metrics, workflow efficiency, and daily operational standards to ensure premium hospitality delivery.

Collaborate with senior leadership, vendors, and operational departments to ensure smooth execution of hospitality initiatives and service programs.

Handle escalated guest concerns professionally while implementing preventive solutions that improve future customer experiences.

6+ years of experience in hospitality operations, guest relations, or customer experience management, with at least 2 years in a senior leadership role.

Strong ability to manage teams in fast-paced hospitality environments while maintaining exceptional service standards.

Experience with hospitality management systems, service reporting tools, and operational performance monitoring.

Professional communication and presentation skills with the ability to engage confidently with executive leadership and high-profile guests.

English proficiency is required.

Arabic language skills are highly preferred for local operations and stakeholder engagement.

You are proactive, detail-oriented, and solutions-driven.

You understand how to balance operational efficiency with personalized hospitality experiences while maintaining premium service quality.

Pay: ﷼16,000.00 - ﷼22,000.00 per month