greenhouse
Senior Help Desk Manager
C3EL
Honolulu, USA
Full-time
Senior · 8+ years experience
Onsite
Discovered 1 weeks ago
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Role Overview
Job Title: Senior Help Desk Manager
Security Clearance: Secret
Key Skills for This Role
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Full Job Posting
Overview:
Job Title: Senior Help Desk Manager
Security Clearance: Secret
Location
- Fort Shafter Flats, HI
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.
- )
Description:
C3EL is seeking a cleared Senior Help Desk Manager to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments. The Senior Help Desk Manager will oversee daily IT support operations, ensure service level compliance, and provide expert troubleshooting across hardware, software, and network systems in support of Department of Defense missions.
Responsibilities will include, but not be limited to
- Lead and manage Tier I–III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks.
- Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service Level Agreements (SLAs).
- Manage and track service tickets using Altiris Help Desk and Remedy systems.
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