Senior GTM Operations Analyst

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Own lead management and deal handoff processes between Marketing, Sales, and Customer Success, ensuring consistent execution.

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Support bi-weekly forecast review and pipeline governance meetings for the Sales and Customer Success teams, partnering with leadership to analyze performance trends, identify risks and opportunities, and improve forecast accuracy.

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Assist Senior Director with analysis and compiling of data to support internal and external executive level meetings.

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Own and maintain sales performance reporting, dashboards, and KPI tracking across the sales and CS organization, with a focus on clean data and clear accountability, providing actionable insights to leadership.

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Design and optimize Salesforce reports, dashboards, approval workflows, and operational frameworks that improve visibility, efficiency, and decision-making.

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Maintain data quality and reporting integrity across Salesforce and connected systems, and support documentation of processes and SOPs to ensure auditability.

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Partner with Marketing to build reporting and dashboards on funnel conversion rates, lead-to-pipeline conversion, and multi-touch attribution across channels.

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Provide visibility into marketing-sourced and marketing-influenced pipeline and revenue, helping align Marketing and Sales on shared KPIs and definitions.

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Support quota setting and capacity planning in partnership with GTM Operations and Finance Leadership

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Support payout accuracy and sales compensation administration in partnership with Finance.

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Support Customer Success onboarding, renewal, and expansion operations, and help track health scores and retention KPIs.

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Partner closely with sales leadership to prepare Quarterly Business Reviews, leveraging data and performance trends to support strategic planning.

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Operating rhythms stick.

Forecast reviews, business reviews, and reporting cadences aren't just meetings on a calendar — they're followed consistently and drive real decisions.

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Foundational infrastructure gets rebuilt, fast.

Systems and processes that were abandoned or left outdated are brought up to the standard of a world-class revenue organization within a defined, near-term window.

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Marketing and Sales are aligned.

Conversion and attribution reporting gives both teams a shared, trusted view of what's driving pipeline and revenue.

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Deal Desk is fast and consistent.

Reps and AMs know how to get deals approved without friction, and revenue is protected.

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Process improvements stick.

Salesforce enhancements and new workflows are adopted, not ignored.

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Reporting is a single source of truth.

Leadership gets consistent, actionable insight into sales and marketing performance without chasing down numbers.

? 3–5 years of experience in Revenue or GTM Operations, Sales Operations, or a closely related field.

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Working knowledge of sales compensation, including plan mechanics, commission calculations, attainment tracking, or dispute resolution.

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Working knowledge of Salesforce and strong technical aptitude — comfortable learning report/dashboard building, workflow and approval process configuration, and data hygiene best practices; experience with Account Engagement (Pardot) required.

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with LeanData and Salesloft is a plus.

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Demonstrated expertise in process documentation — translating operational workflows into clear, repeatable, well-governed processes.

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leading or supporting forecast/pipeline governance cadences.

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Comfortable operating in a small, fast-moving team without a large inherited playbook.

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Track record of rebuilding or overhauling neglected, outdated, or abandoned systems and processes — not just maintaining what's already working — and doing so at pace.

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Strong communication and stakeholder management skills across sales, CS, marketing, and executive leadership.

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SaaS experience required.

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with payments processing or a consumption-based business model is a plus.

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Strong working knowledge of data analysis, with the aptitude to work through complex, ambiguous data sets and turn them into clear, actionable recommendations for leadership.

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Working knowledge of the full GTM motion — from marketing and demand generation through sales, deal closure, onboarding, and renewal/expansion — and how each stage connects to and impacts the others.

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Working knowledge of AI tools and applications within RevOps, and a genuine curiosity for how AI can be applied to reporting, forecasting, and process automation.