Senior Field Service Engineer

The support team works to ensure that customers love us and love our products.

We are accountable for customers’ success and positive experience with Carbon3D.

Field Service Engineers work with our Service and Engineering teams to address issues at customer sites.

This role reports to the Field Service Engineering Manager.

This is a remote role with frequent travel, based out of a home office preferably in Michigan.

We are looking for someone living commutable (driving) distance from Detroit Metropolitan Airport (DTW).

This role is not eligible for current Visa sponsorship or transfer.

• Frequent travel 75-90% to perform onsite equipment installs, maintenance, and upgrades
• Familiarizing customer of product usage and care
• Develop processes and documentation for standard service actions
• Recognize trends and patterns in field failures and feedback to the development team to drive future designs
• Work with engineering and manufacturing teams to ensure new issues are fully investigated and those countermeasures are in place
• Provide support to engineering and manufacturing teams as needed
• Availability for occasional off-hours calls and work
• Ability to travel Internationally

• 5+ years of relevant experience
• BS in engineering field preferred but not required
• Must have hands-on approach
• Ability to read electrical schematic and mechanical drawings
• Excellent verbal and written communication skills
• Strong troubleshooting skills with mechanical/electrical systems
• Strong customer service experience required