eightfold
Senior Facility Coordinator
ServiceChannel
Remote, USA
Full-time
Mid Level
Remote
USD 61500-102700 yearly
Discovered 1 weeks ago
Free
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- Issue Resolution : Promptly address and resolve any Customer issues or concerns to ensure satisfaction and continuity of service.
- Customer Relationship Management : Build and maintain strong relationships with Customers to foster loyalty and long-term engagement.
- Proactive Support : Anticipate Customer needs and address potential issues before they escalate.
- Performance Monitoring : Track Customer usage and satisfaction metrics to ensure they derive maximum value from ServiceChannel products and services.
- Best Practices : Share best practices with Customers and providers on ServiceChannel applications.
- System Issue Identification : Identify and report system issues to the Development Team for resolution.
- Cost-Saving Reviews : Review work order requests for cost-saving opportunities related to asset or equipment repairs (e.g., warranty, landlord).
- Special Project Assistance : Assist with customer-facing initiatives and special projects as they arise.
- Emergency Work Order Monitoring : Monitor emergency work orders to ensure timely and effective communication and resolution to the customer
- Quarterly Business Reviews : Conduct quarterly business review presentations with customers to discuss performance and opportunities for improvement.
- Operations Meetings : Conduct regular operations meetings (weekly, biweekly, or monthly) with Customers to review ongoing activities and address any concerns.
- Cross-Functional Collaboration : Work effectively with cross-functional teams to support both internal and external initiatives.
- Experience : 3-5 years in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail).
- Industry Knowledge : Strong knowledge of facilities management and customer success best practices.
- Customer Relationship Management : Proven track record of managing customer relationships and ensuring high satisfaction.
- Technical Skills : Proficiency in Microsoft Excel and PowerPoint.
- Communication : Excellent verbal and written English skills; ability to understand and respond to instructions and feedback clearly.
- Interpersonal Skills : Proven ability to build and maintain positive relationships with customers, providers, and team members.
- Customer Focus : Ability to address customer issues promptly with compassion and effective resolution.
- Attention to Detail : High level of accuracy and detail orientation.
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