The Senior Facility Manager will work collaboratively within the Integrated Facility Management team to deliver comprehensive facility management services including client relations, planning, operations, financial management, and site support in a Manufacturing/Industrial environment. This role requires strong leadership, exceptional interpersonal skills, and the ability to drive operational excellence through cross-functional collaboration and modern technology adoption
Sound like you? To apply you need to be:
Key Responsibilities:
Planning & Strategic Operations
Facilitate the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliers
Develop and implement service delivery strategies aligned with client objectives
Create and execute business continuity plans and contingency strategies
Identify and document best practice procedures to drive continuous improvement
Leverage AI and digital tools to optimize facility operations and workflows
Relationship Management & Professional Communication
Manage relationships with site colleagues, clients, JLL leadership (corporate and site), and service delivery partners
Demonstrate flexibility and effectiveness working with diverse, cross-functional teams
Communicate clearly and professionally at all organizational levels
Translate customer needs into actionable initiatives
Build trusted partnerships with internal and external stakeholders
Provide regular, transparent updates to clients on facility performance and initiatives
People Management & Team Leadership
Directly manage and develop the Facilities Management Team
Hire, coach, mentor, and conduct performance evaluations
Foster a collaborative, safety-focused team culture
Develop team capabilities through training and professional development opportunities
Manage CBA-represented grievance and discipline processes
Motivate teams to achieve business goals and maintain high performance standards
Financial Management
Monitor expenditure, analyze variances and trends, and implement resulting action plans
Forecast year-end results in collaboration with JLL Centers of Excellence (COEs)
Develop financial performance metrics and cost-saving initiatives
Demonstrate sound commercial judgment and bottom-line focus
Ensure cost-effective delivery of business services
Manage budgets with proven financial acumen
Performance Monitoring & Reporting
Prepare and publish performance reports at agreed intervals
Lead the development of KPIs to deliver services at the right cost and quality
Support efficient and effective practices across global networks
Meet timelines and targets set by Regional Director of Operations
Support non-standard client requests and special projects
Complete reports and perform administrative duties as required
Cross-Functional Collaboration
Support JLL Centers of Excellence and Central Team Functional Leads
Ensure alignment with other JLL operational business units
Coordinate with local contractors and vendors for repair and maintenance of IFM-contracted assets
Manage and coordinate custodial functions for assigned site(s)
Partner effectively across finance, operations, procurement, and safety teams
Participate in organizational initiatives and knowledge-sharing across sites
Environmental Health & Safety Leadership
Ensure OSHA, state, and local regulatory compliance
Oversee HAZMAT (Hazardous Material) compliance
Manage commodity resources effectively
Drive environmental compliance initiatives
Maintain ISO compliance standards
Promote a culture of safety throughout the organization
Education and Experience
Minimum Requirements
Bachelor's degree in a relevant discipline or equivalent industry experience in a management role
7-10 years minimum of Facility/Project Management experience
Proven track record managing and working with multi-disciplinary teams
Demonstrated subject matter expertise within IFM/Soft Services
Experience successfully managing change initiatives
Proven people management experience leading diverse teams
Knowledge, Skills, and Abilities
Professional Competencies
Academically/professionally qualified in facility management or related field
Proven ability to develop services and implement new policies and strategies
Detailed understanding of facilities maintenance marketplace, particularly hard and soft services delivery
Strong commercial awareness and business acumen
Understanding of JLL business, drivers, and objectives
Interpersonal & Communication Skills
First-class interpersonal skills to develop effective relationships at all organizational levels
Excellent communication abilities across diverse audiences
Strong customer service orientation and client focus
Ability to advise and influence senior management and colleagues
Skilled at translating technical concepts for non-technical stakeholders
Leadership & Management Capabilities
Proven manager able to develop, motivate, and lead teams
Track record of building and sustaining effective relationships with internal and external service providers
Ability to create and promote an environment aligned with JLL core values
Visible leadership presence beyond immediate peer group
Capacity to manage in fast-changing environments and communicate positive change outcomes
Analytical & Problem-Solving Skills
Proven financial management and analytical capabilities
Ability to anticipate, identify, and resolve problems proactively and creatively
Sound commercial judgment and decision-making abilities
Data-driven approach to performance improvement
Comfort adopting AI and technology tools for operational efficiency
Operational Excellence
Ability to work under pressure and deliver against deadlines or unexpected changes
Flexibility in managing dynamic client site requirements
Track record of implementing cost savings and operational efficiencies
Proven bottom-line focus with measurable results
Strong project management capabilities
Measurable Objectives
Safety compliance and incident reduction
KPI compliance and performance targets
Client customer satisfaction survey results
Completion of multiple training programs
Effective management of CBA-represented grievance and discipline processes
Budget variance management
Service delivery quality metrics
Core Competencies
Strategic Leadership: Ability to create and implement facility strategies aligned with business goals
Client Partnership: Exceptional relationship-building and customer service skills
People Development: Strong team leadership and talent development capabilities
Financial Acumen: Proven budget management and cost optimization skills
Cross-Functional Collaboration: Effective partnership across diverse teams and functions
Communication Excellence: Clear, professional communication at all levels
Change Management: Ability to lead and adapt to organizational change
Technical Expertise: Deep knowledge of facility operations and maintenance
Problem-Solving: Analytical, proactive approach to complex challenges
Technology Adoption: Comfort leveraging modern tools and AI for operational efficiency
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
