Senior Executive - Quality Compliance Analyst-Back Office-Underwriting Support
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Key skills for this role
About the Role
The Quality Analyst will be responsible for ensuring the accuracy, consistency, and compliance of underwriting and reinsurance processes.
Key Skills for This Role
Full Job Posting
Responsibilities
- Underwriting Quality Assurance:
- Monitor transactions / calls as per set targets
- Collect data on the CTQ’s as defined in the SLA and track the same
- Participate in team huddles and provide brief on the Quality position in the process
- Prepare quality presentations and reports as per process requirement
- Providing event-based and frequency-based feedback
- Conduct audits of underwriting files to ensure adherence to internal guidelines, regulatory requirements, and contractual obligations.
- Review and validate underwriting decisions for accuracy and consistency.
- Identify areas for improvement and recommend corrective actions or training needs.
- Data Analysis & Reporting:
- Gather and analyze data from audits reviews.
- Prepare detailed reports highlighting trends, gaps, and opportunities for process improvement.
- Training & Development:
- Participate in the creation and delivery of training programs for processors and QA staff.
- Provide feedback and coaching based on audit findings.
- Facilitate calibration sessions and consistency checks across teams.
- Compliance & Risk Management:
- Ensure compliance with underwriting and reinsurance policies, procedures, and regulations.
- Collaborate with internal audit and risk teams to enhance control frameworks.
- Underwriting Quality Assurance: - Monitor transactions / calls as per set targets - Collect data on the CTQ’s as defined in the SLA and track the same - Participate in team huddles and provide brief on the Quality position in the process - Prepare quality presentations and reports as per process requirement - Providing event-based and frequency-based feedback - Conduct audits of underwriting files to ensure adherence to internal guidelines, regulatory requirements, and contractual obligations. - Review and validate underwriting decisions for accuracy and consistency. - Identify areas for improvement and recommend corrective actions or training needs. Data Analysis & Reporting: - Gather and analyze data from audits reviews. - Prepare detailed reports highlighting trends, gaps, and opportunities for process improvement. Training & Development: - Participate in the creation and delivery of training programs for processors and QA staff. - Provide feedback and coaching based on audit findings. - Facilitate calibration sessions and consistency checks across teams. Compliance & Risk Management: - Ensure compliance with underwriting and reinsurance policies, procedures, and regulations. - Collaborate with internal audit and risk teams to enhance control frameworks.
Qualifications:
- Bachelor’s degree.
- 2–4 years of experience in insurance underwriting, reinsurance, or quality assurance.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Excel and underwriting systems (e.g., Eclipse).
- Excellent communication and interpersonal skills.
- Knowledge of reinsurance treaties, underwriting guidelines, and regulatory frameworks.
- Qualifications: - Bachelor’s degree. - 2–4 years of experience in insurance underwriting, reinsurance, or quality assurance. - Strong analytical and problem-solving skills. - Proficiency in Microsoft Excel and underwriting systems (e.g., Eclipse). - Excellent communication and interpersonal skills. - Knowledge of reinsurance treaties, underwriting guidelines, and regulatory frameworks.
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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