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Senior Executive - Guest Operations - Global Village - Dubai Holding Entertainment (National Talent)
Global Village, Dubai
Dubai, UAE
Full Time
Mid
Onsite
2 weeks ago
Guest ServicesComplaint ResolutionCommunicationCustomer FocusTeam CoordinationProblem Solving
Free
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Guest ServicesComplaint ResolutionCommunication
About the Role
Global Village, part of Dubai Holding Entertainment, is seeking a Senior Executive for Guest Operations to deliver exceptional front-of-house services. The role involves resolving guest complaints, supporting service quality initiatives, and coordinating with internal teams.
Key Skills for This Role
Guest ServicesComplaint ResolutionCommunicationCustomer FocusTeam CoordinationProblem Solving
Responsibilities
- Deliver exceptional front of house guest services, ensuring visitors receive a welcoming and seamless experience
- Resolve guest complaints and concerns promptly, maintaining professionalism and service quality standards
- Support service quality initiatives to enhance guest satisfaction and drive loyalty
- Monitor guest feedback channels and highlight insights to improve overall guest experience
- Coordinate with internal teams to ensure smooth and consistent guest operations
- Support VIP visits, special events, and high traffic periods through planning and coordination
- Guide and support junior team members to uphold service excellence standards
Requirements
- Diploma in Hospitality, Tourism, or a related field
- Minimum 2 years’ experience in guest services, hospitality, or entertainment environments
- Strong interpersonal and communication skills with a customer focused mindset
- Ability to handle guest concerns professionally and remain calm under pressure
- Flexibility to work shifts, weekends, and public holidays as required
- Experience supervising or mentoring team members (desired)
- Familiarity with ticketing systems or CRM platforms (desired)
- Strong problem solving skills with the ability to improve guest experience outcomes (desired)
Full Job Posting
About Dubai Holding Entertainment
- Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub.
- Global Village is one of the longest established tourist attractions in Dubai, offering world class cultural and family entertainment with 26 international pavilions.
About the Job
- Deliver exceptional front of house guest services, ensuring visitors receive a welcoming and seamless experience.
- Resolve guest complaints and concerns promptly, maintaining professionalism and service quality standards.
- Support service quality initiatives to enhance guest satisfaction and drive loyalty.
- Monitor guest feedback channels and highlight insights to improve overall guest experience.
- Coordinate with internal teams to ensure smooth and consistent guest operations.
- Support VIP visits, special events, and high traffic periods through planning and coordination.
- Guide and support junior team members to uphold service excellence standards.
Essential Requirements
- Diploma in Hospitality, Tourism, or a related field.
- Minimum 2 years’ experience in guest services, hospitality, or entertainment environments.
- Strong interpersonal and communication skills with a customer focused mindset.
- Ability to handle guest concerns professionally and remain calm under pressure.
- Flexibility to work shifts, weekends, and public holidays as required.
Desired Requirements
- Experience supervising or mentoring team members.
- Familiarity with ticketing systems or CRM platforms.
- Strong problem solving skills with the ability to improve guest experience outcomes.
About the Benefits
- Competitive compensation, exciting career development opportunities, and a collaborative and creative work environment.
- Dubai Holding Entertainment is committed to attracting the brightest minds and nurturing innovative candidates.
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