Senior Executive - Customer Success

The Senior Executive - Customer Success is a client-facing (HR and Recruiters) role, who works to engage and enable our customers to maximize the full value of the Monster.com platform.

As the trusted advisor and advocate for our customers, the Customer Success Specialist manages the relationship and customer health for the assigned customers throughout the post-sales lifecycle.

The Customer Success Specialist will guide the customer with the best practices and training sessions to drive product adoption.

This role requires to partner with Client, Product, Technical Specialists, Marketing and Support teams within Monster.com to enhance customer adoption.

To achieve a trusted advisory role for customers, this role requires to be good in domain and technical aspects, ability to learn, research and present.

Objectives of this Role:

• Own overall relationship with assigned clients, which includes managing on-boarding, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Conduct onsite and online product training for clients.
• Frequent visits to our top-notch customers every month to cultivate the relationship.
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed
• Ability to work in a team and contribute to the overall success of the department
• Good attention to detail and a consistent approach.
• Flexible attitude and approach to the demands created by the role of the best practice approach to Customer Success, at all times.

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them