Senior Enterprise Platform Support Engineer – AI & Cloud

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

You will support a next-generation, AI-enabled banking platform used by Tier-1 financial institutions. This is a hands-on, customer-facing role focused on diagnosing, troubleshooting, and resolving complex production issues across application and infrastructure layers. You will connect system behaviour, observability data, and customer impact to drive root cause resolution. Success is measured by speed, accuracy, and customer trust during critical incidents.

What You Will Be Doing

• Investigate and resolve complex production issues across application, platform, and infrastructure layers • Analyze logs, metrics, traces, and alerts to identify root causes and system correlations • Troubleshoot Kubernetes environments, including pods, services, deployments, and networking • Engage directly with enterprise customers to diagnose and resolve incidents in real time • Communicate technical findings clearly to both technical and non-technical stakeholders • Use observability tools to monitor system health and investigate anomalies • Leverage AI-driven insights for incident detection, root cause analysis, and remediation validation • Improve runbooks, dashboards, alerts, and support processes based on recurring issues • Support cloud, hybrid, and customer-hosted platform environments • Collaborate with engineering and product teams to drive long-term reliability improvements