indeed
Senior Enterprise Customer Success Manager
Avid Technology
Dubai, UAE
Full Time
Senior
1 months ago
Customer SuccessAccount ManagementStrategic PlanningRelationship ManagementCommunicationData Analysis
Free
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Customer SuccessAccount ManagementStrategic Planning
About the Role
Avid Technology seeks a Senior Enterprise Customer Success Manager to lead value-driven partnerships with large enterprise customers. You will drive onboarding, adoption, and long-term success, while mentoring peers.
Key Skills for This Role
Customer SuccessAccount ManagementStrategic PlanningRelationship ManagementCommunicationData Analysis
Responsibilities
- Develop and execute comprehensive success plans aligning products and solutions with customer goals
- Drive efficient onboarding and increasing adoption to accelerate time to value
- Establish and maintain strong multi threaded relationships across business and technical stakeholders
- Lead Quarterly and Executive Business Reviews (QBRs/EBRs) communicating progress and value realization
- Collaborate with Sales and Account Management to identify expansion opportunities
- Work with Product, Engineering, Support, and Services teams to influence roadmap discussions
- Analyze usage trends, KPIs, and adoption patterns to uncover opportunities for optimization
- Provide guidance and mentorship to CSM peers
Requirements
- Bachelor’s degree or equivalent experience required
- 7–10+ years of Customer Success, Account Management, or related experience engaging with large enterprise customers
- Proven ability to manage complex customer relationships with both technical and business stakeholders
- Strong communication, facilitation, and executive presentation skills
- High technical aptitude and familiarity with Salesforce, Gainsight, or other CSM/CRM tools
- Demonstrated success driving adoption, retention, and business value in enterprise environments
- Self driven, proactive, and comfortable leading strategy and execution with minimal oversight
Full Job Posting
Job Summary
- We are seeking a Senior Enterprise Customer Success Manager (CSM) to lead value driven partnerships with our large, high impact enterprise customers. In this role, you will guide organizations through onboarding, drive adoption across teams, and ensure they achieve measurable outcomes and long term
Responsibilities
- Develop and execute comprehensive success plans aligning products and solutions with customer goals, business objectives, and long term outcomes.
- Drive efficient onboarding and increasing adoption to accelerate time to value and ensure meaningful business impact.
- Understand customers’ business models, priorities, KPIs, and use cases to guide them toward best practices and optimal utilization of our solutions.
- Establish and maintain strong multi threaded relationships across business and technical stakeholders.
- Lead Quarterly and Executive Business Reviews (QBRs/EBRs) that clearly communicate progress, value realization, and future opportunities.
- Serve as a reliable, consultative partner who supports customers through challenges and proactively identifies areas for improvement.
- Collaborate closely with Sales and Account Management to identify expansion opportunities, whitespace, and upsell/cross sell potential.
- Participate in renewal planning by identifying risks early, supporting mitigation strategies, and clearly demonstrating product value.
- Work with Product, Engineering, Support, and Services teams to influence roadmap discussions, advocate for customer needs, and help improve the end to end customer experience.
- Provide structured customer feedback that helps improve product usability, adoption, and customer satisfaction.
- Contribute to internal processes, playbooks, and programs that enhance the scalability and efficiency of the Customer Success organization.
- Analyze usage trends, KPIs, and adoption patterns to uncover opportunities for optimization and increased value.
Qualifications
- Bachelor’s degree or equivalent experience required.
- 7–10+ years of Customer Success, Account Management, or related experience engaging with large enterprise customers.
- Proven ability to manage complex customer relationships with both technical and business stakeholders.
- Strong communication, facilitation, and executive presentation skills.
- High technical aptitude and familiarity with Salesforce, Gainsight, or other CSM/CRM tools.
- Demonstrated success driving adoption, retention, and business value in enterprise environments.
- Self driven, proactive, and comfortable leading strategy and execution with minimal oversight.
- Experience in Media & Entertainment or familiarity with music/video production workflows is a plus.
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