oracle

Senior Engineer - IT Helpdesk

Clean Harbors Inc.

Hyderabad, IND

Full-time

Senior · 5+ years experience

Onsite

Discovered 3 weeks ago

Windows 10ServiceNowActive DirectoryVPN

Free

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Key skills for this role

Windows 10ServiceNowActive Directory

Attend users call to provide technical support to all employees based out IN US and Canada related to IT
Help users in installation, configuration and maintenance of laptop/desktop, software, and hardware.
Provide daily support to users having issues with computer hardware, software, and applications
Provide support related to network and VPN connectivity • Authenticate users and help them to unlock and rest their account and password
Support users related to O365 issues like Outlook, Teams • Configure new printer and support users to fix the issue
Configure Apple devices and help users to configure applications on phone
Create ServiceNow tickets for calls received and close it with resolution • Update and close open tickets as per defined SLA
Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business

Bachelor’s degree in computer science or related job experience
5+ years related Helpdesk support experience as L1 support in 24/7 model
Hands on working with Enterprise setup and global team, Datacenter/NOC experience a plus.
Windows 10 Installation and troubleshooting experience • O365 administration and troubleshooting experience
Proficiency in windows and system patch/update • Experience supporting users remotely using remote admin tools
Experience working with incident management ticketing tools • Good working knowledge on active directory for user and access management
Should have experience handling escalation from L1 team and team management

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