Senior Engineer- IP (790227)

About this opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do

Actively Supervising of ITSM Ticket queues to maintain MTTR.

Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.

Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).

First point of contact for support of any alarm/event/KPI related issues.

Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).

Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).

Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.

Node health checks and backups & trouble-shoot the deviation identified.

Sharing details for MIR & CSR to respective teams.

End to End Network Understanding.

3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.

Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.

Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.