Senior Engineer, Insights & Reliability Engineering

Build, operate, and evolve reliability tooling, telemetry workflows, alerting systems, dashboards, and automation that help teams detect and investigate customer-impacting issues.

Transform high-volume product, device, payment, partner, and platform telemetry into reliable operational signals for anomaly detection, alerting, debugging, and leadership visibility.

Use SQL, logs, metrics, dashboards, and product context to identify anomalies, baseline performance, validate hypotheses, and uncover patterns that drive reliability improvements.

Lead cross-team improvements to monitoring, alerting, signal quality, triage workflows, and operational automation, defining scalable patterns that reduce time to detection and resolution.

Participate in incident response, alert review, and production issue investigation for device, payment, and partner-related issues, with a focus on improving the systems and processes that make future issues easier to detect and resolve.

Work with internal service owners and external technical partners when reliability issues span device, payment, or partner ecosystems, with a focus on improving the software systems, telemetry, and ownership paths that make future issues easier to detect and resolve.

Collaborate with engineering, product, data, analytics, and partner teams to drive systemic fixes, postmortem learnings, and long-term reliability improvements.

Help set technical direction for reliability tooling and investigation workflows within your area, establishing patterns for telemetry quality, debugging, and operational readiness.

Communicate technical findings, customer impact, tradeoffs, and recommendations clearly to both technical and non-technical stakeholders.

Enjoy building and evolving software, data workflows, and observability systems that make complex production behavior easier to understand and improve.

Are fluent in both code and data, and like using telemetry, SQL, logs, metrics, and product context to solve ambiguous problems.

Are obsessed with understanding root causes, not just patching symptoms.

Believe in turning repeated manual workflows into reliable tools, automation, and scalable operating practices.

Have a strong sense of ownership and pride in improving customer experience through better reliability systems.

Enjoy working behind the scenes to make things “just work” for millions of fans.

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