Lead technical communication with key accounts, providing authoritative guidance on complex product specifications, load capacities, operational capabilities, and custom installation suitability.
Conduct strategic voice-of-customer (VoC) interviews to translate market feedback into technical requirements for new product development.
8. Customer Service Support
Responsibilities include direct or indirect support of customer information requests, including product specifications, capacities, capabilities and performance suitability. Related duties include new product interviews and the development of new product requests and quotations.
9. Safety Support
Responsibilities include assisting with the improvement of company-wide safety issues including the correction of unsafe machinery, equipment, and working conditions through recommendations, modifications and/or additions to equipment.
SUPERVISORY RESPONSIBILITIES: None
KNOWLEDGE/SKILLS/ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS
Strong written and verbal communication skills required. Must be able to organize technical thoughts and operating procedures for communication to others including manufacturing employee to executive management. Communication with internal staff and external suppliers required.
MATHEMATICAL SKILLS
High level of mathematical skills required. Applicable knowledge of arithmetic calculations and engineering analysis skills required.
REASONING ABILITY
Strong ability to assess project requirements and communication requirements to successfully implement projects. Ability to translate product performance requests into technical product solutions.
EDUCATION and/or EXPERIENCE: Technical or college degree in a mechanical or related engineering field required.
CERTIFICATES, LICENSES, REGISTRATIONS: None required. Demonstrated proficiencies in Microsoft products, AutoCAD, Solid Works or similar engineering software systems are required.
PHYSICAL DEMANDS:
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work exposure varies depending on duties being performed and particular job order being processed.
While performing the duties of this job, the employee is regularly required to stand, walk, climb, bend, twist and move about the facility. Employee regularly uses hands to finger, handle, grasp or feel; reaches with hands and arms. Must be able to push, pull and move equipment and/or supplies in excess of 50 pounds, and have ability to lift/carry up to 50 lbs. Ability to climb in/out of and drive powered industrial trucks, vehicles and trailers. Must be able to distinguish colors. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Regularly required to operate a computer, use the telephone, sit, kneel and squat. Frequent exposure to elements such as odors, oil, fumes, noise, extreme & changing weather conditions.
Employee must wear required personal protective equipment, including hardhat, safety glasses with side shields, goggles/face shields, hearing protection in designated areas, Kevlar gloves, and/or other equipment as task dictate. For specific equipment, see the Hazard Assessment for the work area and type of operation being performed.
Den Hartog Industries has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
