Senior End User Support Engineer (229)

Responsibilities

• Manage the installation and configuration of desktop computing solutions.
• Lead the rollout of Ubuntu-managed devices, including building out management, patching, and policy from the ground up.
• Application Management including configuration and version control.
• Provide Escalation level support
• Facilitate technology setups for new employees and role changes.
• Maintain AV and video conferencing technology throughout the office.
• Follow and update procedural documentation e.g. Linux deployment, user onboarding.
• Maintain and update the inventory of office IT equipment.
• Configure telephones, printers, and other common office technology.
• Work with external vendors and suppliers as required.
• Mentor team members.
• What we’re looking for
• Experience supporting Windows and Linux desktop environments.
• Strong experience with Ubuntu, including a full rollout of managed devices.
• Familiarity with Ubuntu Landscape for management, patching automation, auditing, and access management.
• Familiarity with Linux in an Active Directory integrated environment.
• Knowledge of deployment platforms such as PDQ, SCCM, MDT, Intune.
• Knowledge of Scripting languages such as PowerShell or Python.
• Experience with automation tools like Ansible for configuration management and application deployment.
• Experience with CI/CD tools, particularly Jenkins, for automating build, test, and deployment processes.
• Proficiency with Git for version control.
• Experience supporting Microsoft Office productivity software, particularly Excel.
• Able to multitask and prioritize efficiently.
• Knowledge of basic networking concepts: DHCP, DNS, cabling standards, etc.
• Outstanding attention to detail.
• Desire to learn new skills.
• Excellent customer support.