Senior Dynamics365 Support Engineer- Customer Engagement

Trusted Partners

Responsibilities

• Provide end-to-end support for customer issues related to the Microsoft Dynamics 365 Customer Engagement (CE) suite of applications and the Power Platform.
• Analyse issues, troubleshoot problems, and define solutions that best meet customer requirements and business objectives.
• Identify, diagnose, and resolve D365 CE issues in collaboration with internal teams, peers, and Microsoft support.
• Act as a subject matter expert by providing guidance to colleagues on best practices, capabilities, and functionalities within the D365 CE ecosystem and Power Platform.
• Work closely with customers and internal stakeholders to understand business processes and recommend system enhancements or modifications to improve efficiency and effectiveness.
• Participate in the review and implementation of system updates and releases, ensuring smooth transitions with minimal impact to business operations.
• Deliver a high standard of customer service and maintain a professional approach to ensure successful service delivery and customer satisfaction.