Senior Director, Software Development

• Establish and monitor metrics that measure delivery effectiveness, quality, and operational performance.
• Ensure services meet defined performance, availability, and reliability objectives.
• Champion incident management, postmortems, root-cause analysis, and continuous operational improvements.
• Promote software development best practices across development, testing, observability, security, and release management.

Cross-functional leadership

• Build strong partnerships with Product, Architecture, Platform software development, Operations, Sales, Marketing, Finance, and Legal teams.
• Communicate software development priorities, trade-offs, risks, and opportunities clearly to technical and non-technical stakeholders.
• Drive alignment across teams and functions to deliver exceptional customer experiences.
• Represent engineering in executive discussions and strategic decision-making forums.

What success looks like:

• The development teams consistently deliver high-quality customer experiences on schedule.
• Systems are scalable, reliable, performant, and aligned with future business growth.
• The software development metrics demonstrate continuous improvement in velocity, quality, and operational excellence.
• Evolve AI-native development methodologies
• Teams are engaged, accountable, and empowered to own outcomes.
• Technical strategy and execution are aligned with business priorities and customer needs.
• Cross-functional partnerships enable efficient execution and organizational alignment.

Your profile:

• 17+ years of software engineering experience, including significant leadership experience managing managers and multi-disciplinary development teams.
• Proven experience leading organizations responsible for mobile, web, backend, and quality software development functions.
• Demonstrated success building and scaling high-performing software development organizations.
• Strong understanding of modern software architecture, including mobile, back-end and web, cloud platforms, distributed systems, and software delivery practices.
• Experience managing the software development budgets, headcount planning, and resource allocation.
• Track record of delivering complex products and platforms at scale.
• Strong communication and stakeholder management skills with executive-level presence.
• Experience establishing and using the software development metrics to drive organizational performance.
• Exposure to AI-native development methodologies (preferred)

What’s in it for you:

At TouchTunes, your work impacts our customers as part of interesting projects that transform the in-venue entertainment industry.

We foster open communication and collaboration across all levels, with approachable leaders who value all voices and empower you to excel and innovate.

Our team thrives in an environment where fun meets hard work, and everyone is encouraged to be their authentic selves.

• Hybrid Work Environment: Hybrid schedule with 50% work-from-home and in-office time, with the ability to work anywhere in the world for up to 2 months per year.
• Financial Wellness: Annual performance bonus, long-term company bonus, 401 (k) matching, life insurance.
• Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy.
• Professional Development: Continuous hands-on learning with access to e-learning platform, tuition reimbursement, and peer mentorship.
• Accessibility: An inclusive workplace designed to accommodate people with disabilities.

The salary range for this role is $225,000-$275,000.

Touchtunes is the world’s largest in-venue interactive music and entertainment platform, and we’re all about sparking joy and human connection.

That moment in a bar where someone at the next table cues the jukebox to play your favorite song?

That’s what we do, but we’re also so much more.

Today, our offering goes beyond music: BullShooter soft-tip electronic dartboards are now part of the TouchTunes experience, expanding our footprint in social, in-venue entertainment.

We’ve also recently launched a reimagined mobile app, bringing an even more seamless and engaging experience to our users.

We’re innovators, strategic thinkers, people making the future possible today, and what a great time to join our team.

Work Requirements: Must be authorized to work in the United States

TouchTunes is an Equal Employment Opportunity / Affirmative Action employer. TouchTunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

🌈 TouchTunes is a proud ally of QueerTech and DiversityJobs.