Senior Director, Learning & Development

AI-powered micro-training delivered daily, in the flow of work

AI role-play simulators for sales, intake, objection handling, and retention

Personalized learning paths by role, tenure, and each studio's KPI gaps

Real-time AI coaching after shifts, calls, and consults

You'll be accountable for:

First-time client → member conversion, attach, and rebooking

GM-driven four-wall profitability, labor efficiency, retention, and NPS

Clinical quality and service-mix expansion for RNs and Estheticians

New-hire ramp time, certification pass rates, and closing the gap between top- and bottom-quartile studios

Milestones: an AI-powered pilot and a re-engineered roadmap in your first 90 days; 101 certifications live for all four roles by month 6; the full 101/201/301 stack live with documented, attributable KPI impact by month 12.

Qualifications

Education: Bachelor’s degree in Training and Development, BA, or related field experience.

Bachelor’s degree in Training and Development, BA, or related field experience.

Experience: Franchise system experience. You've led L&D inside a multi-unit franchise, not a corporate retail chain or a SaaS company. You built programs franchisees adopted voluntarily. Full-stack L&D ownership. You've personally owned LMS, certification design, field training, franchisee onboarding, ops manuals, and NSO readiness in a distributed service brand. Proven KPI impact. You walk in with specific, attributable numbers. Programs you built and the conversion, retention, profitability, or ramp metrics that moved as a result. You understand and communicate how L&D impacts business decisions and growth. AI-native, not AI-curious. You're already building with LLMs, AI tutors, and agents. You can name the stack you'd stand up here in week one. Clinical & product fluency. You can sit with medical directors and product leaders on regulated services — hormones, peptides, IV, aesthetics — translate protocols into floor-ready training, and ship on the launch timeline. Builder, not delegator. You write your own playbooks, prototype your own modules, and ship your own prompts. 5+ years of experience in developing and delivering scalable and effective training programs within a multi–unit retail or similar environment. 3+ years of people management experience.

Franchise system experience. You've led L&D inside a multi-unit franchise, not a corporate retail chain or a SaaS company. You built programs franchisees adopted voluntarily.

Full-stack L&D ownership. You've personally owned LMS, certification design, field training, franchisee onboarding, ops manuals, and NSO readiness in a distributed service brand.

Proven KPI impact. You walk in with specific, attributable numbers. Programs you built and the conversion, retention, profitability, or ramp metrics that moved as a result. You understand and communicate how L&D impacts business decisions and growth.

AI-native, not AI-curious. You're already building with LLMs, AI tutors, and agents. You can name the stack you'd stand up here in week one.

Clinical & product fluency. You can sit with medical directors and product leaders on regulated services — hormones, peptides, IV, aesthetics — translate protocols into floor-ready training, and ship on the launch timeline.

Builder, not delegator. You write your own playbooks, prototype your own modules, and ship your own prompts.

5+ years of experience in developing and delivering scalable and effective training programs within a multi–unit retail or similar environment.

3+ years of people management experience.

Skills and Abilities: Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques. Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences. Demonstrated leadership abilities, with experience managing a team of trainers and instructional designers. Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously and meet deadlines. Proficiency in Google Suite and learning management systems (LMS) preferred.

Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques.

Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.

Demonstrated leadership abilities, with experience managing a team of trainers and instructional designers.

Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously and meet deadlines.

Proficiency in Google Suite and learning management systems (LMS) preferred.

Health, wellness, medical, or aesthetic services background

Experience standing up a learning platform from scratch

Multi-state experience across regulated services

Prior work training RNs or licensed clinical staff

Real ownership. A seat on the senior leadership team, a real budget, and the mandate to rebuild this function from the ground up.

A category leader. 200+ studios, a national brand, and a service menu that keeps expanding.

Operator culture. We move fast, decide with data, and expect leaders to own outcomes.

Your work, visible. Every module you ship touches thousands of team members and hundreds of thousands of clients.

Benefits

Competitive salary and annual bonus

Insurance benefits effective within 30 days of start date

401k match up to 4%

Monthly fitness reimbursement

Flexible PTO

Complementary and discounted therapies in-studio and in-office

Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.