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Senior Director- Infrastructure Operations
Worldpay
Pune, IND
Full-time
Senior
Hybrid
Discovered 3 weeks ago
Free
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Make your mark at one of the biggest names in payments. We’re looking for a Senior Director- Infrastructure Operations to join our ever-evolving Infrastructure and Operations team and help shape the future of global commerce.
What you’ll own
• Maintain platform reliability, operational efficiency and service quality across production and supporting environments • Prioritize incident prevention, rapid incident resolution and structured change to protect service levels and user experience • Define operational processes, managing incident and problem resolution workflows, overseeing capacity planning, and coordinating scheduled maintenance • Establish and monitor performance metrics, delivers regular operational reporting, and presents risks and improvement opportunities to stakeholders • Drive process standardization, identifying automation opportunities and ensuring operational documentation is current and accessible • Partner with HR & Talent Acquisition on hiring & retention, with a view to becoming employer of choice.
The role will require travel across office locations to support and mentor team.
What you’ll bring
The leader of Infrastructure Operations is responsible for maintaining platform reliability, operational efficiency and service quality across production and supporting environments prioritizing incident prevention, rapid incident resolution and structured change to protect service levels and user experience
Technical Skills
- The role requires a strong understanding of change management and operational risk mitigation practices. • Ability to manage cross functional relationships and communicate effectively stakeholders • Experience reporting operational metrics and service level indicators • Experience in incident and problem management and running post incident reviews
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