Senior Director, Implementation Services

Role & Responsibilities

• Strategic Leadership & Vision:
• Develop and own the strategic roadmap for Implementation Services, aligning with company growth objectives and market trends.
• Influence executive leadership on service offerings, pricing models, and go-to-market strategies.
• Organizational Management:
• Lead and mentor multiple service line directors/managers; foster a high-performance, client-centric culture.
• Design and scale an organizational structure that supports geographic expansion, complex integrations, and managed services.
• Financial & Operational Oversight:
• Manage P&L responsibility for Implementation Services, including forecasting, revenue recognition, and margin optimization.
• Drive continuous improvement in resource utilization, backlog management, concessions, and EBITDA delivery.
• Client Executive Engagement:
• Serve as the executive escalation point for high-profile clients; cultivate relationships at C‑suite and board levels.
• Oversee contract negotiations, statements of work, and service-level agreements to ensure mutual value creation.
• Delivery Excellence:
• Establish and govern global delivery standards, methodologies (e.g., Agile, Waterfall, hybrid), and quality assurance benchmarks.
• Monitor KPIs and metrics (e.g., on‑time delivery, client satisfaction, renewal rates) and implement corrective actions as needed.
• Cross‑Functional Collaboration:
• Partner with Product, Engineering, and Customer Success teams to inform roadmap prioritization and drive seamless handoffs.
• Collaborate with Sales and Marketing to craft differentiating service-based offerings and support pipeline development.
• Innovation & Best Practices:
• Promote use of emerging technologies (e.g., AI/automation) to enhance service efficiency and client outcomes.

Skills & Requirements

• Bachelor's in Business Administration, Healthcare Administration, IT, or related required. MBA preferred
• PMP, PgMP, or Equivalent required. Six Sigma Black Belt preferred
• 12+ years of leadership in Professional Services or consulting organizations, with a focus on enterprise-scale software implementations.
• 7+ years of experience managing EHR, Practice Management, or Revenue Cycle Management implementations.
• Proven track record of P&L management and delivering revenue and margin targets.
• Strong business acumen, with the ability to analyze complex data, market trends, and financial metrics to drive decision-making.
• Exceptional communication, negotiation, and presentation skills; comfortable interfacing with C‑level executives and boards.
• Demonstrated success in scaling teams, optimizing operations, and embedding continuous improvement practices.
• Deep expertise with CRM and delivery platforms such as Salesforce, ServiceNow, or similar.
• Adept at conflict resolution, risk management, and stakeholder alignment in high-stakes environments

ModMed Benefits Highlight

• At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States