Senior Director, Implementation

• Plan and schedule cash recycler installation timelines; define project scope, goals, deadlines, milestones, and deliverables for each implementation
• Identify and manage project dependencies and critical path; proactively manage changes in scope, identify potential crises, and devise contingency plans
• Coordinate manufacturing partners, training partners, third-party contractors, customers, and Deposita Retail teams to deliver installations that meet customer requirements and are supportable by the Customer Support Centers
• Conduct customer operating reviews depicting implementation progress, support performance, and metrics; determine the frequency and content of status reporting, analyze results, and troubleshoot problem areas
• Partner with manufacturing partners, training partners, customers, and Deposita Retail teams to ensure each installed solution meets customer needs and is well supported by our Customer Support Centers. Success is measured by on-time, on-budget delivery, achievement of Service Level Agreements (SLAs), financial performance of the implementation portfolio, process adoption, and the development and retention of the project management team

• Design, build, and administer the team's Smartsheet environment, including project plans, portfolio dashboards, reports, automations, and cross-sheet workflows, serving as the single source of truth for implementation status
• Develop, document, and scale repeatable implementation processes, playbooks, and tools; drive adoption across the team
• Conduct project postmortems, identify successful and unsuccessful project elements, and convert findings into process improvements
• Bring deep hands-on Smartsheet expertise to own the design and administration of the team's Smartsheet project plans, dashboards, reports, and automations

• Must possess one of the following: Bachelor's degree in business administration, finance, marketing, or a computer technology related field Associate's degree in business administration, finance, marketing, or a computer technology related field with at least nine (9) years of experience in business operations, program/project delivery, or implementation leadership, and four (4) years of related financial and/or process leadership experience High School Diploma or equivalent with at least twelve (12) years of experience in business operations, program/project delivery, or implementation leadership, and five (5) years of related financial and/or process leadership experience
• Bachelor's degree in business administration, finance, marketing, or a computer technology related field
• Associate's degree in business administration, finance, marketing, or a computer technology related field with at least nine (9) years of experience in business operations, program/project delivery, or implementation leadership, and four (4) years of related financial and/or process leadership experience
• High School Diploma or equivalent with at least twelve (12) years of experience in business operations, program/project delivery, or implementation leadership, and five (5) years of related financial and/or process leadership experience
• Minimum of seven (7) years of experience in business operations, program/project delivery, or implementation leadership within a fast-paced service, technology, or field-installation environment
• Minimum of three (3) years of direct financial or P&L responsibility, including budgeting, forecasting, and cost/margin management
• Minimum of three (3) years of direct people leadership, including hiring, developing, and managing project management or delivery professionals
• Work history must include demonstration of each of the following: Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities Ability to learn, understand, and apply new technologies
• Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment
• Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Ability to learn, understand, and apply new technologies
• Strong oral, written, and analytical skills
• Advanced reconciliation skills and understanding of the factors which cause deposit and change order discrepancies
• Advanced, hands-on proficiency in Smartsheet, including building and administering complex sheets, reports, dashboards, automations, and cross-sheet workflows (critical requirement; candidates will be asked to demonstrate this capability during the interview process)
• Ability to read and interpret P&L statements and project budgets, and to use financial data in operational decision-making
• Ability to analyze data, identify trends, and develop solutions to process and tooling gaps
• Ability to train, mentor, and impart knowledge to newer and less experienced project managers as well as retail leaders in store and market

• Master's degree or above in business administration, finance, or a computer technology related field
• Project Management Professional (PMP) or comparable project management certification
• Smartsheet product certification
• Experience implementing cash recyclers, cash automation, or other hardware/technology deployments across distributed retail or customer sites
• Advanced understanding of the operational functioning of the Retail Solutions products and retail front-end operations

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

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