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Senior Diagnostic Support Engineer Chennai-05
MSX International
Tamil Nadu, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
DTCCANDMS
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Role Overview
https://www.msxi.com/en/
At MSX International , we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.
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Company Overview
https://www.msxi.com/en/
At MSX International , we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.
Job Summary
The Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.
Location
- Oragadam, Tamil Nadu Experience: 1-2 years Industry: Automotive Working Days : 6 days (Rotational week off & National Holidays)
Key Responsibilities
- 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected.
- Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2).
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