Senior DevOps Support Engineer - Customer Support

Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers

Provide support through Slack, Zoom, Email, Plain, and Community Forum

Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience

Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions

Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities

Publish documentation updates and proactive communications that improve the customer journey

Act as a voice for customers, ensuring their feedback shapes internal product and process improvements

Own and improve support workflows, simplifying how the team operates and delivers

Share learnings from customer work to strengthen alignment with Product and Engineering

Mentor peers and foster an inclusive, supportive environment within the team

A Customer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience

Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang

DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes

Problem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions

Autonomous and Proactive – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements

Excellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments

At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.

If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.