Senior Developer - Voice AI

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

We are seeking a highly skilled Senior Developer with strong hands-on expertise in AI agent development, Python, and modern cloud technologies. This role requires an individual who can independently design and build scalable AI automation solutions, create sophisticated agentic workflows, and contribute to architectural decisions while ensuring high-quality delivery and support.

Our Vision:

You will be responsible for creating multiple AI agents that run at scale, implementing automation workflows for customer retail intents and journeys across voice, chat, and future channels. Your work will directly contribute to eliminating wait times and giving every United customer a fast, effortless resolution.

Design, develop, and deploy AI agents and agentic workflows using LangChain, LangGraph, or similar agent development frameworks

Build scalable automation solutions that handle high-volume customer retail intents and journeys, particularly during peak demand and irregular operations (IRROPS)

Develop conversational AI solutions and voice automation capabilities that seamlessly integrate with United's customer service channels

Write clean, maintainable, and well-documented code in Python, TypeScript, and.NET/C#

Implement and optimize AI agent orchestration, prompt engineering, and retrieval-augmented generation (RAG) patterns

Collaborate with AI/ML engineers, data scientists, and product teams to translate business requirements into technical solutions

Participate in full development life cycle including requirements analysis and design using Agile methodologies

Serve as technical expert on AI automation development projects