Senior Desktop Support Engineer

Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology.

In this role, you’ll lead endpoint management initiatives, drive automation and modernization efforts, and serve as a technical expert for technologies including Microsoft Intune, SCCM, Autopilot, and Horizon.

If you're passionate about improving employee technology experience while mentoring others and influencing strategic IT decisions, we'd love to hear from you.

• Flexible Work Options - In-Person or Hybrid
• Participate in technology modernization projects and continuous improvement initiatives
• Opportunity to work with SCCM, Intune, and VDI technologies
• Ideal starting pay rate, based on skills and experience: $66,800 - $83,400 + robust total rewards package
• Administer and optimize endpoint management platforms including Microsoft Intune, SCCM/MECM, Autopilot, and Horizon
• Lead desktop engineering initiatives, including device deployments, operating system upgrades, software packaging, and endpoint modernization projects
• Serve as the senior technical escalation point for complex desktop, virtual desktop, and endpoint-related issues
• Manage endpoint security, patching, compliance, and software deployments across the enterprise
• Partner with Infrastructure, Cybersecurity, Networking, and business teams to implement technology solutions that enhance employee experience
• Develop automation, standards, and best practices that improve efficiency, reliability, and supportability
• Monitor endpoint performance and proactively identify opportunities for continuous improvement
• Mentor team members, share technical knowledge, and contribute to strategic IT initiatives
• Bachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows-based systems and related technologies
• Associate’s Degree and 7 years in desktop support installing, configuring, and managing Windows-based systems and related technologies
• High School Equivalency and 10 years in desktop support installing, configuring, and managing Windows-based systems and related technologies
• Advanced technical expertise in desktop engineering, endpoint management, and enterprise Windows environments