Senior Delivery Director, Program Management

RESPONSIBILITIES :

• Delivery Readiness
• Hire, coach, and lead the PM Delivery Team to meet customer goals while creating a culture of high performance, growth, and ownership
• Build and execute a strategic and actionable business plan that meets the Services Delivery regional objectives, including revenue and consumption targets
• Create highly accurate financial forecasts as to revenue, utilization, backlog burndown, and hiring goals
• Lead the Delivery Team through large complex engagements, engaging at executive and sponsor levels both on the customer and partner sides, and acting as the escalation point of contact to facilitate collaboration, decision making, internal alignment, and customer buy-in on proposed solutions
• Standardize delivery across team members and broader Services Delivery by reviewing proposals/estimates, conducting project reviews, and developing tools based on field input to maintain the highest levels of efficiency, quality, and process improvement
• Drive high levels of customer satisfaction and delivery quality as measured through post engagement surveys
• Partnering with Sales & Others
• Collaborate with Sales Account Teams, Services Delivery Sales Teams, Services Delivery Leadership, Resource Management Teams, and SI/ Partners to understand the customer and engagement needs, including business & technical challenges, key stakeholders, and delivering on the value of Snowflake
• Work closely with Practice Directors and Resource Management to understand services sales pipeline and resource requirements to staff engagements
• Work with Partner Account team to develop Partner strategies to scale services delivery and network with implementation partners to deliver with consistent quality
• Partner with the Go to Market (GTM) team to identify opportunities for new service offerings aligned with customer needs and define the value position, scope of services, and collateral for new offerings to present to leadership
• Support the GTM team by participating in key sales pursuits
• Draft and review scope for custom Statements of Work and provide feedback to SD GTM team regarding gaps, issues, and risks