Senior Databricks and Risk Application Production Support Lead

with production support for data platforms/app ecosystems (L2/L3). Run/Service Management Proven experience operating services under SLA/OLA constraints: incident/problem/change management, runbooks, operational reporting. Cost / Performance / Reliability Demonstrated ability to manage compute cost, performance tuning, and reliability improvements—particularly relevant for scalable run workloads . Desired Skills and Abilities: Experience in cloud data platforms and enterprise data governance constraints (access management, secure data handling). Familiarity with integration patterns (API management, managed file transfer approaches) in data exchange ecosystems. Exposure to risk modeling / catastrophe modeling application contexts (helpful but not required). Key interfaces (who the role works with) GRM Tech & Product stakeholders (application owners, BAU owners, governance leads) across Natural Event Platform, STEC apps AXA GO, mainly GDP & CFGP teams (engineering) but as well transversal GO families such as security, access management, architecture supporting the platform releases and readiness. Project teams during transformations Success measures (KPIs / outcomes) High service stability: reduced incident volume, improved MTTR, fewer recurring problems. Operational readiness: complete runbooks, monitoring coverage, predictable release transitions. Cost and performance control: measurable improvements in compute cost monitoring and optimization (especially on Notus run consumption). Stakeholder satisfaction (derived from the three criteria above): clear communication, reliable support, proactive risk management. Working model (ESS – India) Coverage aligned to GRM needs. On call / extended support windows if required during major releases or critical incidents. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. 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