Senior Database Administrator

Investigating and resolving performance problems: execution plan analysis, indexing strategy, statistics, blocking and deadlocks, wait statistics.

Tuning problem queries, and taking the ones needing a code change back to the development teams with the evidence.

Supporting the overnight data warehouse loads the reporting estate depends on, including diagnosis when a load runs long or fails.

Acting as database escalation for production incidents raised by the 24/7 application support team.

Owning incidents through to root cause and closing them out with a fix, rather than restoring service and moving on.

Running the daily handover with the other Pune resource, so work in progress, open incidents and overnight events carry across the shift boundary without loss.

Writing and maintaining runbooks, to the standard where another team member can follow them unaided during cover.

Automating recurring work with T-SQL and PowerShell so it runs to schedule and reports on itself.

Using AI tooling in daily work for diagnostics, scripting and documentation, with output held to the same standard as anything written by hand.

Extensive production experience administering Microsoft SQL Server in business-critical environments, at a level where a production estate has been held as an owner rather than worked on under supervision.

Backup, restore and recovery against defined recovery objectives, including a record of tested restores rather than only configured backups.

Deep performance troubleshooting: execution plans, indexing strategy, statistics, blocking, deadlocks, wait statistics, and knowing which of those a given symptom points to.

High availability in production — Always On availability groups, clustering, log shipping or replication — configured and operated, not merely inherited.

Maintenance at estate scale: index and statistics upkeep and integrity checking, automated across many instances rather than server by server.

Strong T-SQL, and scripting for automation in PowerShell or equivalent.

SQL Server across more than one hosting model — Azure, AWS, or virtualised on-premises — and an understanding of what changes between them.

Ownership of production incidents under time pressure, with the discipline to follow through to root cause and to say what happened afterwards.

Database security to a least-privilege model: access design and review, permissions, auditing on production systems.

Clear written and spoken English, and the written communication distributed shift work depends on: handovers, incident notes, runbooks.

Willingness to work the rostered shift pattern, the four-weekly rotation and the on-call commitment described above.

Payments, fintech or another regulated, high-volume transactional environment.

Exposure to, or previous working experience in, a PCI-DSS environment.

SSIS or comparable ETL, and experience troubleshooting data warehouse load failures.

Database monitoring tooling such as Redgate SQL Monitor, or a comparable estate-wide product.

Prior experience of shift-based or follow-the-sun operational support.

Migration and upgrade work — cross-version, or on-premises to cloud.

Experience improving database practice in teams that do not report to you.

Treats production with appropriate care — changes are planned, tested and reversible, and the risky ones are raised before they are made.

Works a problem to its cause rather than stopping at the symptom that restored service.

Sees unrun maintenance and missing baselines as work to be done, not background noise.

Knows what warrants a call-out, what waits for the next shift, and who to pull in.

Works effectively with no one else from the team online for part of every shift.

Uses AI tooling routinely for diagnostics, scripting and documentation.

This is a shift-based role. The core pattern is set out below so it can be assessed before applying.

Shifts — two nine-hour Pune shifts, Early 07:00–16:00 IST and Late 14:00–23:00 IST.

Rotation — the two shifts rotate on a four-weekly cycle.

On-call — the role takes part in an on-call rotation that rotates with the shift, including a share of weekend cover and a monthly Sunday patching window.

Working arrangements — the Early shift is standard hybrid, a mixture of in-office and remote working; the Late shift is worked remotely.

We kindly ask you to apply through our careers portal or external job boards (LinkedIn, Naukri, Indeed, etc) only . Please don't send your application via email. They will not be forwarded.

More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.

Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

To learn more about us and our products, please visit xplor.com/careers/ .

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