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Senior Data Engineer – Customer AI Analytics
United Airlines
Chicago, USA
Full-time
Senior · 3+ years experience
Discovered 1 weeks ago
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Description
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
We are seeking a highly skilled Senior Data Engineer to join our Retail AI Automation team. This role is critical in transforming massive volumes of conversational data, customer interaction logs, and AI agent performance metrics into actionable business insights that drive continuous improvement of our AI automation capabilities.
Our Vision: We are giving our people the backup they've always deserved, so that when a customer needs a human, they get the most outstanding customer experience they can imagine from AI. You will be building the data infrastructure and analytics capabilities that measure, optimize, and prove the value of AI automation at scale.
You will be responsible for designing and building robust data pipelines that process millions of customer conversations, creating analytics data products that enable business stakeholders to understand AI performance, customer behavior, and operational impact across voice, chat, and future channels.
Data Product Architecture:
Transform raw conversational data, AI agent logs, and customer interaction events into structured, reliable analytics data assets
Design and build scalable data models that support AI performance monitoring, customer journey analytics, and business impact measurement
Create reusable data products that enable self-service analytics for business stakeholders, data scientists, and AI engineers
Pipeline Development & Optimization:
Build highly optimized, modular PySpark pipelines within Databricks to process large-scale conversational data and AI telemetry
Convert ad-hoc analytical queries into production-ready data pipelines with rigorous testing and monitoring
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