Senior Data Analyst (Retention & SaaS Analytics)

You'll join a Finance & Data Analytics team where ownership is part of how we work. We build systems that make trusted insights available to everyone, helping teams spend less time finding answers and more time helping merchants succeed.

You'll own the analytics that power SpotOn's merchant retention and SaaS business.

You'll:

Identify the drivers behind merchant retention, churn, and software adoption.

Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.

Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.

Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.

Measure the impact of retention initiatives so we invest in what works.

Some weeks you'll spend hours in SQL untangling a complex problem. Other weeks you'll present recommendations to executives, automate recurring analyses, or build tools that eliminate repetitive work.

Success in this role is measured by the decisions you help the business make, and ultimately, by merchants who stay, grow, and succeed with SpotOn. If you see a problem worth solving, you have the ownership to solve it and the support to make it happen.

Notice when a merchant, a process, or a metric doesn't add up and treat that as an opportunity.

Aren't satisfied stopping at "churn is up" - you need to know why, down to the root cause, even when the answer is uncomfortable.

Like going deep enough to become the person people ask about a problem, but know when "good enough" beats another week of polish.

Aren't afraid to pick up a new tool, language, or AI assistant mid-project if it gets you to the answer faster.

Enjoy tinkering with AI coding tools like Claude Code/Codex as a way to move faster on real analysis.

Want your work to outlive the request it came from - you'd rather build the dashboard or create a scalable process after answering the same questions too many times

Believe in data-driven decisions, but have the judgment to know when the data isn't there yet and a decision still has to be made.

Have a track record of working well across Finance, Sales and Customer Success because the best answer to a retention question rarely lives in one team.

5+ years of experience in Analytics, Business Intelligence, or a related analytical role, ideally with experience in the Software industry.

Advanced SQL skills with experience working in cloud data warehouses (Snowflake preferred).

Experience with customer retention analyses

Experience building dashboards and reporting in Power BI or similar BI tools.

Strong analytical and problem-solving skills with the ability to investigate complex business questions.

Experience translating data into clear business recommendations.

Comfortable working independently in a fast-paced, ambiguous environment.

Experience with Python, dbt, AI coding assistants, or workflow automation tools is a plus.

Excellent communication skills and a collaborative mindset.

Bonus Point: Experience with Netsuite (or comparable ERP), SaaS metrics, subscription businesses