Senior Data Analyst

Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.

The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.

The Senior Data Analyst (one-year fixed term with potential to extend) will lead the discovery, analysis, documentation and transition of business information and operational knowledge required to support the transition of services from Worldline Services Australia to ANZ. The role identifies information assets across structured and unstructured repositories, coordinates business analysis activities, validates information ownership and quality, and facilitates the secure handover of information in accordance with contractual obligations and information security requirements.

• Lead information discovery workshops across the organisation. • Develop and maintain a comprehensive transition information inventory. • Identify and document information owners and business custodians. • Analyse structured and unstructured information repositories. • Review Microsoft 365, Teams, SharePoint, Confluence, Jira, ServiceNow, file shares and email repositories. • Facilitate business analysis workshops to understand business context. • Document business processes, operational knowledge and dependencies. • Validate information quality and completeness. • Classify information in accordance with security and privacy requirements. • Coordinate secure information handover to ANZ. • Support contractual transition milestones. • Develop documentation supporting ongoing information governance.