Senior Customer Support Manager

• 5+ years of customer support experience, including at least 2 years in a management or team lead role.
• Experience supporting both B2C and B2B customers, ideally at a hardware or SaaS company.
• A track record of building support processes and teams in an early-stage or scaling environment.
• Hands-on experience with Zendesk, Intercom, or a comparable support platform.
• A strong data orientation — you track what matters and use it to make decisions.
• A clear, calm communicator with high ownership and low ego.
• Comfortable with ambiguity and able to move without a playbook.

• Make a meaningful impact. Every interaction helps families, caregivers, and healthcare providers feel more confident using technology designed to keep older adults safe and independent.
• Grow with the business. Join a fast-growing company where you'll have the opportunity to expand your team, take on new challenges, and evolve alongside the organization.
• Be part of a collaborative, mission-driven team that values ownership, curiosity, and continuous improvement.
• Enjoy competitive compensation, comprehensive health and wellness coverage, and a flexible hybrid work environment.

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all.

We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know.

We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve.

If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don’t hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.