indeed
Senior Customer Support Executive
Sandvik
Maharashtra, IND
Full-time
Onsite
Discovered 1 weeks ago
Customer supportOrder processingERP systemsCRM systemsERP M3Case management
Free
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Customer supportOrder processingERP systems
Role Overview
The Senior Customer Support Executive provides global second-line support to frontline sales teams, internal stakeholders, and customers.
The role handles escalated orders, claims, returns, deliveries, export-market inquiries, and case management using ERP, CRM, and related tools.
This is a global role that requires shift work.
Key Skills for This Role
Customer supportOrder processingERP systemsCRM systemsERP M3Case management
Full Job Posting
About the Organization
Seco is a global provider of metal cutting and machining solutions focused on innovation, precision tools, sustainability, and customer partnerships.
Role Overview
The Senior Customer Support Executive provides global second-line support to frontline sales teams, internal stakeholders, and customers.
The role handles escalated orders, claims, returns, deliveries, export-market inquiries, and case management using ERP, CRM, and related tools.
This is a global role that requires shift work.
Global Customer Support
- Act as the global point of contact for escalated order, claim-return, and sales-return inquiries.
- Provide second-line case-management support, communicate solutions and next steps, and follow cases through resolution.
Orders, Deliveries, and Returns
- Process ERP M3 orders, including amendments, error correction, cancellations, and system-error handling.
- Coordinate deliveries and expedites with shipping providers and process approved claims and sales returns.
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