indeed
Senior Customer Support Executive
Seco
Maharashtra, IND
Full-time
Onsite
Discovered 1 weeks ago
customer supportcase managementorder processingERP systemsCRM systemsERP M3
Free
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customer supportcase managementorder processing
Role Overview
The Senior Customer Support Executive provides second-line support to global frontline sales teams, internal stakeholders, and customers.
The role handles escalated orders, claims, returns, deliveries, export enquiries, and case-management matters using ERP, CRM, and related tools.
This is a global role requiring shift work.
Key Skills for This Role
customer supportcase managementorder processingERP systemsCRM systemsERP M3
Full Job Posting
About Seco
Seco provides metal cutting and machining solutions focused on innovation, precision tools, sustainability, and customer partnerships.
Role Overview
The Senior Customer Support Executive provides second-line support to global frontline sales teams, internal stakeholders, and customers.
The role handles escalated orders, claims, returns, deliveries, export enquiries, and case-management matters using ERP, CRM, and related tools.
This is a global role requiring shift work.
Global Sales and Customer Support
- Act as a global contact for escalated order, claim-return, and sales-return enquiries.
- Provide second-line support through case-management solutions and the internal knowledge base.
- Communicate solutions and next steps clearly and follow cases through resolution.
Orders, Deliveries, and Returns
- Process and maintain orders in ERP M3, including amendments, corrections, cancellations, and system-error handling.
- Coordinate deliveries, expedites, and shipping-provider administration.
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