Senior Customer Support Engineer

Education and work experience requirements are:

• Bachelor's degree in electrical engineering or related field of study required. Master's degree or higher preferred.
• Minimum of four years' experience with a broad multidisciplinary technical background required.
• Minimum of two years’ experience supporting customers with radio communication products.
• Practical experience with military or commercial wireless products - Examples: Commercial (GSM, CDMA, LTE, Wi-Fi, Bluetooth, etc.), Military (SRW, WNW, MUOS, Link-16, etc.)

To be considered for this position, you would need to meet, at a minimum, the knowledge, skills, and abilities listed here:

• System design/architecture experience for complex communications systems across RF, PHY, MAC, Networking, and Application layers.
• RF Link and Network Planning.
• Networking: Layer 2 and layer 3 data networks and protocols
• Experience with data analysis tools such as iPerf and Wireshark.
• Experience with common lab test equipment (i.e. spectrum analyzer, power meter, oscilloscope, logic analyzer)
• Experience with advanced communication waveforms for operation in a congested and/or contested environment.
• Experience with soldier-based situation awareness software such as ATAK, SittaWare, Ditto or SHARE.
• Familiar with MPEG video encoding/decoding considerations.
• Prior military communications experience.
• Experience with Unmanned Systems.
• Embedded system security including secure boot, tamper detection, secure SW upgrade, key management, user authentication and encryption, networking security protocols
• Understanding of industry certifications including: MIL-STD-810, MIL-STD-461, CE Mark.
• Ability to work independently, demonstrate initiative and interact with a variety of engineering development teams.
• Strong collaborative drive and interpersonal skills.
• Strong initiative, proactive work ethic and prioritization skills.
• Trustable judgement and analytical problem-solving skills.
• Effective execution and decision making.
• Champion of change and promotes innovation.
• Strong written and verbal communication skills.

The physical demands described here represent those that must be met in order to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable those with qualified disabilities.

• Able to frequently sit, stand, walk, use hands to fingers, handle or feel, reach within hands and arm's length, stoop, kneel, and crouch, talk and hear.
• Regularly required to sit for extended periods of time; frequently required to use office equipment such as PC, printer, telephone, etc.
• Able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Additional requirements are:

• U.S. Citizenship. Must have ability to obtain Secret Security Clearance.
• Up to 25% domestic and international travel.

Note: Many of TrellisWare's positions require a security clearance or the ability to obtain one.

Security clearances may only be granted to U.S. citizens.

In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

TrellisWare Technologies pays competitively according to the market in an individual's geographic location, in addition to their qualifications and experience.

The posted range is annually and for individuals located in the San Diego, CA area.