Senior Customer Support Engineer

Qualifications

• Education level and experience:
• Telecommunications/Electronic/SW/Computer Engineering degree or equivalent through experience
• Expertise and skills:
• Personal commitment towards quality.
• Solution and customer oriented.
• Autonomous and result driven, able to closely cooperate with team members that are located in Sunnyvale CA, Antwerp, Bangalore and Ottawa.
• A fluent knowledge of spoken and written English is a must.
• A proven aptitude for methodical problem solving, very good communication skills, a strong attention to detail and the ability to work well in a close-knit team
• Desired Qualifications:
• Knowledge of IP routing protocols (OSPF, ISIS, BGP, PIM, IGMP, MPLS, LDP, RSVP-TE, SR).
• Knowledge of Virtual Private Network (VPRN, VPLS, EVPN, VLL).
• Good understanding of Quality of Service in IP networks.
• Background in TCP/IP network testing and troubleshooting
• Scripting or programming skills (C, Perl, Golang, Python) in a Unix or Windows environment.
• Familiarity with virtualization (KVM, VMWare), containers (Docker, Containerd) and Kubernetes.
• Network Security and Management (AAA, TACACS, RADIUS, IPsec, SNMP, SSH, YANG, NETCONF, GNMI).
• Familiarity with one or more networking test tools (IXIA, Agilent, Spirent/Adtech, etc.).
• Preferred working experience with 7750 SR OS, 7220/7250 SR Linux and EDA.
• Experience and interest in working in a customer support role and environment is preferred.
• Familiarity with Tier-1/2/3 network architecture, operation and support.
• Education level and experience: - Telecommunications/Electronic/SW/Computer Engineering degree or equivalent through experience Expertise and skills: - Personal commitment towards quality. - Solution and customer oriented. - Autonomous and result driven, able to closely cooperate with team members that are located in Sunnyvale CA, Antwerp, Bangalore and Ottawa. - A fluent knowledge of spoken and written English is a must. - A proven aptitude for methodical problem solving, very good communication skills, a strong attention to detail and the ability to work well in a close-knit team Desired Qualifications: - Knowledge of IP routing protocols (OSPF, ISIS, BGP, PIM, IGMP, MPLS, LDP, RSVP-TE, SR). - Knowledge of Virtual Private Network (VPRN, VPLS, EVPN, VLL). - Good understanding of Quality of Service in IP networks. - Background in TCP/IP network testing and troubleshooting - Scripting or programming skills (C, Perl, Golang, Python) in a Unix or Windows environment. - Familiarity with virtualization (KVM, VMWare), containers (Docker, Containerd) and Kubernetes. - Network Security and Management (AAA, TACACS, RADIUS, IPsec, SNMP, SSH, YANG, NETCONF, GNMI). - Familiarity with one or more networking test tools (IXIA, Agilent, Spirent/Adtech, etc.). - Preferred working experience with 7750 SR OS, 7220/7250 SR Linux and EDA. - Experience and interest in working in a customer support role and environment is preferred. - Familiarity with Tier-1/2/3 network architecture, operation and support.