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Senior Customer Success Consultant, EMEA
Transunion
Remote, GBR
Remote
Discovered 2 weeks ago
customer successcustomer onboardingcustomer implementationproject managementfraud preventionfraud management
Free
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Role Overview
The Customer Success team supports adoption, operational excellence, and long-term value realization for TransUnion fraud and identity solutions.
The role serves strategic customers across EMEA and reports to the Customer Experience Manager.
Key Skills for This Role
customer successcustomer onboardingcustomer implementationproject managementfraud preventionfraud management
Full Job Posting
Team and Role Overview
The Customer Success team supports adoption, operational excellence, and long-term value realization for TransUnion fraud and identity solutions.
The role serves strategic customers across EMEA and reports to the Customer Experience Manager.
Core Responsibilities
- Own the primary operational relationship with premium and strategic customers.
- Lead onboarding, training, operational reviews, solution adoption, fraud analysis, and consulting engagements.
- Advise customers on industry practices, solution guidance, and best practices.
- Develop customer success plans that drive adoption, product maturity, and long-term value.
- Lead customer projects through the full project lifecycle and ensure timely delivery.
- Conduct strategic reviews using customer performance, usage trends, and fraud-related data.
- Partner with Sales on proof-of-concept engagements, renewals, and expansion opportunities.
- Identify opportunities for customer engagement, advocacy, and collaboration.
- Represent customer feedback and requirements to internal stakeholders.
- Provide ongoing operational support and serve as the contact for customer questions, issues, and service activities.
Required Knowledge and Experience
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