Senior Customer Service Representative

• Excellent written and verbal communications skills utilizing phone, email and instant message.
• Excellent critical thinking skills to analyze and solve problems.
• Diligence and detail oriented.
• Ability to manage multitasks, prioritize urgent scenarios and meet daily deadlines.
• Exhibit the BHID Core Values to work well with others, contribute to the team and to work with customers, suppliers and other BHID personnel.
• Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
• Experience in industrial field, B2B sales and/customer service.

• No direct supervisory responsibility.

• High school diploma or equivalent required.
• Minimum 3 years previous experience in customer service at BlackHawk required.
• Experience in cutting tools, abrasives and MRO areas required.
• Experience with Microsoft office suite required.

• None required

• Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
• Employee frequently lifts and/or moves up to _ 50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

• Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.

BHID policy requires all potential employees to undergo pre-employment background and drug screening.

This is a standard procedure we follow to ensure a safe and productive work environment.

• Health Insurance BCBS of OK HDHP
• HSA with Employer match (must meet criteria)
• Dental and Vision Insurance
• 401K Plan and Company Match
• FSA (Full FSA, Limited FSA, and Dependent FSA)
• Company paid Long Term and Short-Term Disability
• Company paid basic Life Insurance and AD&D/
• Supplemental life and AD&D/Dependent life
• Ancillary Critical Illness Insurance (Wellness Rider Included)

• Employee Assistance Program (EAP) – Includes concierge services and travel assistance.

• Gym Reimbursement
• Quarterly Wellness challenge with a chance to win money or prizes
• Tuition Reimbursement – after 1 year of employment

*BlackHawk Industrial is an Equal Opportunity Employer

Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with.

Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.