Senior Customer Service Representative

Key Responsibilities

• Process customer purchase orders accurately and efficiently
• Work closely with Supply Chain/Planners/Sales Team
• Manage Customer Orders through its lifecycle from input to invoicing
• Customer Returns / Credits / Debits
• Investigate and resolve invoice queries
• Coordination of customer owned stock tanks
• Attend daily meetings with manufacturing plants, cascading any order issues to Sales and/or the customers
• Providing any documents requested by the customer
• Participation in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan
• Ensuring All Company Safety & Quality Procedures are followed.
• General Administrative Duties such as filing, maintaining Customer Summary Sheets
• Any other duties as designated by Customer Services Supervisor.

Desirable Skills & Experience

• Previous experience in internal sales, customer service, operations, logistics, or order processing preferred, however full raining will be given
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Excellent communication and customer service skills
• Strong attention to detail and problem-solving ability
• Experience in Excel, Word and other Office 365 software
• Positive, team-focused attitude with willingness to assist others when required
• ERP (SAP).

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