naukri
Senior Customer Service Executive
Consolidated Shipping Services
Dubai, UAE
Senior
1 months ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Free
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Customer SupportClient RelationsComplaint Resolution
About the Role
Process customer shipments, ensure high service standards, handle documentation, and assist with pricing while collaborating with sales and operations teams.
Key Skills for This Role
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Full Job Posting
Key Responsibilities
- Process and follow up customers export and import shipments efficiently and accurately.
- Serve the customer in all queries and requirements
- Monitor shipment according to customer status and track & trace upon delivery.
- Handle full sets of shipping Documentation timely and accurate until closing of files,
- Ensure the highest standard of customer service.
- Assisting with processing price quotes and rate negotiations.
- Working in harmony with the relevant sales and operations teams, correcting when necessary to engage in activities,
- Preparing periodic reports completely and on time.
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