Senior Customer Program Manager – Lessor Markets

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation.

Together, we get the job done and done well.

Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

As a Senior Customer Program Manager , you will serve as the strategic customer lead for assigned engine maintenance, repair, and overhaul (MRO) programs and key customer accounts, including customers within the aircraft and engine lessor market.

In this highly customer-facing role, you will oversee complex program execution, manage long-term commercial relationships, and coordinate cross-functional teams to ensure successful performance related to cost, quality, delivery, and customer satisfaction.

• Serve as the primary strategic point of contact for assigned customer accounts, including complex and high-value MRO programs.
• Manage long-term customer relationships throughout the engine maintenance lifecycle, from induction through delivery and program closeout.
• Lead customer engagement activities, including program reviews, operational updates, performance discussions, and issue resolution with executive-level customer stakeholders.
• Coordinate with Operations, Engineering, Planning, Supply Chain, Quality, Finance, and other internal teams to ensure successful program execution and customer satisfaction.
• Monitor and manage program performance related to cost, quality, schedule, delivery, and profitability objectives.
• Support execution of customer contracts and service agreements, ensuring alignment with scope of work, pricing, schedules, and operational commitments.
• Identify and communicate program risks, operational impacts, scope changes, and financial considerations to both customers and internal leadership teams.
• Analyze program financial performance, including forecasting, margin considerations, cost tracking, and operational performance metrics.
• Develop and maintain strong customer relationships within airline, OEM, MRO, and lessor environments.