Senior Customer Experience Manager

Doha is rapidly becoming a global hub for smart mobility and digital services, and at DelivCab Mobility Services we are shaping how people experience urban transport.

We design and operate high performance mobility solutions that combine operational excellence with a seamless customer journey.

We are looking for a Senior Customer Experience Manager (m/f/d) who will lead the evolution of our service experience across all customer touchpoints.

You are not only improving support flows, you are defining what great looks like for mobility in a fast growing city.

You will guide a small but skilled team focused on service design, customer success, and experience optimization, ensuring that every interaction feels simple, fast, and reliable.

Why Work With Us?

The Environment: Our operations hub is based in West Bay, surrounded by Doha’s business district energy, modern infrastructure, and a highly international workforce.

Customer First Culture: We prioritize experience at every level of decision making, not just operational efficiency.

Modern Systems: We use data driven dashboards, CRM platforms, and automation tools to continuously refine the customer journey.

Growth Opportunity: You will directly influence service strategy and have access to leadership development programs as the company scales across the region.

Customer Experience Strategy: Define and implement end to end customer journey improvements across all service channels.

Service Quality Management: Monitor KPIs such as response time, satisfaction scores, and resolution rates, ensuring consistent performance standards.

Team Leadership: Lead and mentor a growing team of customer experience specialists and coordinators.

Process Optimization: Identify friction points in customer interactions and design scalable solutions to improve efficiency and satisfaction.

Stakeholder Collaboration: Work closely with operations, product, and technology teams to align service delivery with business goals.

Experience: 6+ years in customer experience, service operations, or customer success roles, with at least 1–2 years in a leadership capacity.

Track Record: Proven ability to improve customer satisfaction metrics and implement scalable service processes.

Tools: Experience with CRM systems, support platforms, and analytics dashboards.

Communication Skills: Strong ability to manage stakeholders and lead cross functional discussions in both operational and strategic contexts.

Mindset: Analytical, empathetic, and solution oriented, with the ability to balance customer needs and business priorities.

Pay: QAR14,000.00 - QAR19,000.00 per month