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Senior Customer Experience Engineer-PI

Advanced Integrated Tech Solution

الرياض, KSA

Fulltime

Senior

2 months ago

engineeringdesignproject managementmaintenancequality controltechnical

Free

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Key skills for this role

engineeringdesignproject management

Provide expert-level technical support for Automation and OSI PI software, including troubleshooting, problem analysis, and resolution.
Perform advanced troubleshooting, problem analysis, and root cause identification for complex technical issues.
Develop and deliver technical training to customers and internal teams on OSI PI software and automation systems
Work closely with customers to understand their business requirements and technical challenges.
Provide technical guidance on system upgrades, migrations, and enhancements.
Mentor junior support engineers, providing guidance on complex technical issues and resolution approaches.
Share technical expertise and best practices with team members to build overall team capability.
Escalate complex technical issues to appropriate internal teams or AVEVA vendor support when necessary.
Coordinate with Account Delivery Manager on project-related technical matters and customer concerns.
Monitor and manage assigned support cases to ensure timely resolution and SLA compliance.
Ensure customer satisfaction through proactive communication and follow-up.
Identify trends in support cases and escalate systemic issues appropriately.
Conduct quality assurance reviews before deploying changes to customer environments.
Validate system functionality following upgrades or modifications.
Contribute to the development of test plans and test cases for AVEVA solutions.

B.S. Computer Engineering, or any related field.
5+ years of experience as a Technical Engineer or equivalent.
Proficiency in OSI PI, AVEVA System platform, InTouch, Historian, and database applications.
Knowledge of programming languages like SQL, scripting, and PLC programming is beneficial.
Must have worked in a large-scale System Platform implementation.
Excellent communication, collaboration, and problem-solving skills
Ability to manage multiple projects and clients effectively.
Deep technical knowledge of AVEVA software and automation systems
Advanced troubleshooting and diagnostic skills
Analytical mindset with ability to identify root causes quickly
Systematic approach to problem resolution
Ability to work with complex technical architectures and integrations.

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