Senior Customer Engineer

End-to-End Implementation: Run customer onboarding from kick-off to a live, working deployment as a core part of our team.

Close the Loop: Work with customers to understand their needs, configure the product, identify patterns across different users, and translate those patterns into production-ready code.

Technical Service Delivery: Build integrations, execute data migrations, and develop custom configurations to make the software work seamlessly for landlords.

Relationship Management: Check in regularly with customers, resolve technical issues before they fester, and build genuine confidence and trust in our platform.

Experienced: You have demonstrable experience shipping product in a team. You know the difference between clean work and a shortcut, and you're ready for more ownership over your work.

Technically Capable: You can jump into a multi-tenanted environment with rich capabilities and differing tech stacks to deliver quality, maintainable software. You are a strong believer in Agile practices, CI/CD, and TDD.

AI-Native: Tools like Cursor, Claude, and Copilot are natural parts of your workflow. You use them to move faster and smarter, not as a crutch.

An Adaptable Communicator: You can move seamlessly between a strategic conversation with a Director of Repairs and a practical, empathetic one with a contact centre agent, building trust with both.

Self-Directed & Collaborative: You can spot what needs doing without waiting for a ticket, but you always loop your team in early. You thrive in a "small team, high ownership" culture.

Purpose-Driven: You want to use your technical skills to improve outcomes for social housing tenants across the UK.