Senior CRM Developer

Non-Essential Responsibilities

• Mentor junior developers and platform administrators.
• Assist with CRM solution architecture and technology roadmap planning.
• Evaluate emerging Microsoft technologies and AI capabilities for business adoption.
• Support testing strategies including functional, integration, regression, and user acceptance testing.
• Participate in production support and root cause analysis activities.
• Create technical documentation, solution designs, standards, and development guidelines.
• Assist leadership with platform modernization initiatives and strategic planning.
• Execute Company initiatives and other activities requested by supervisor.
• Update job knowledge by participating in educational opportunities.
• Contribute ideas on ways to optimize or improve the team, the department, and the Company.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed for a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute company standards on appearances and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and Company operations.

Education

Professional Experience

Skills List

• Dynamics 365 & Power Platform Microsoft Dynamics 365 Sales & C ustomer Service Dataverse / Security Roles & Data Architecture Power Apps & Automate with Business Process Flows
• Microsoft Dynamics 365 Sales & C ustomer Service
• Dataverse / Security Roles & Data Architecture
• Power Apps & Automate with Business Process Flows
• Development Technologies C#, .NET Framework / .NET Core, JavaScript / TypeScript, Web APIs, REST Services, SQL Server-Side Plugin Development and Triggers PCF Controls preferred
• C#, .NET Framework / .NET Core, JavaScript / TypeScript, Web APIs, REST Services, SQL
• Server-Side Plugin Development and Triggers
• PCF Controls preferred
• Azure & Integration Technologies Azure Functions, Logic Apps, API Management, Azure DevOps, CI/CD Pipelines, Git Source Control, Application Insights, KeyVault , Managed Identities, Entra ID app registrations
• Azure Functions, Logic Apps, API Management, Azure DevOps, CI/CD Pipelines, Git Source Control, Application Insights, KeyVault , Managed Identities, Entra ID app registrations
• AI & Automation Copilot Studio, AI-Driven Solutions & Conversational AI Design Power Virtual Agents experience preferred AI-driven customer engagement solutions
• Copilot Studio, AI-Driven Solutions & Conversational AI Design
• Power Virtual Agents experience preferred
• AI-driven customer engagement solutions
• Technical Leadership Strong ability to review, mentor, and guide development teams. Proven experience establishing development standards and coding best practices. Ability to oversee solution quality, maintainability, scalability, and performance.
• Strong ability to review, mentor, and guide development teams.
• Proven experience establishing development standards and coding best practices.
• Ability to oversee solution quality, maintainability, scalability, and performance.
• Problem Solving Strong analytical thinking and troubleshooting skills. Ability to diagnose complex application, integration, and data issues.
• Strong analytical thinking and troubleshooting skills.
• Ability to diagnose complex application, integration, and data issues.
• Communication E f fectively communicates complex technical concepts to business stakeholders and technical teams. Builds strong relationships with business partners and technology teams.
• E f fectively communicates complex technical concepts to business stakeholders and technical teams.
• Builds strong relationships with business partners and technology teams.
• Delivery Excellence Demonstrates strong ownership and accountability. Successfully manages multiple priorities in a fast-paced environment. Drives projects through implementation and adoption.
• Demonstrates strong ownership and accountability.
• Successfully manages multiple priorities in a fast-paced environment.
• Drives projects through implementation and adoption.
• Competencies & Knowledge
• Microsoft CRM platform architecture : High Knowledge
• Dataverse data modeling and security : High Knowledge
• Enterprise integrations : High Knowledge
• ALM and governance (Azure DevOps, release controls, security reviews) : High Knowledge
• Conversational AI and Copilot Studio: Medium Knowledge
• Customer Service and Contact Center technology module : Medium Knowledge
• Digital commerce integrations: Medium Knowledge

Licenses & Certifications

California Residents

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on- demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

• *Pay amount does not guarantee employment for any particular time.
• Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
• EOE/Vet/Disability

Diverse Candidates are Encouraged to Apply.

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