Senior Compliance Analyst

A bit about this role:

• The Sales and Marketing Compliance team is responsible for driving and maintaining internal and external compliance for the business as well as corporate policy as we continue to build and scale our company and culture. This team develops and executes external audits to ensure sales and marketing activities are in compliance with CMS guidelines and conducts investigations related to agent/agency activity.

• In this role, the Senior Compliance Analyst is responsible for the escalated and more complex agent and agency investigations related to sales and marketing, including recommending and assigning corrective actions. The Senior Compliance Analyst will train Devoted associates who join the compliance team during the high volume season and conduct quality assurance reviews to ensure compliancy standards are met. They will serve as a resource to other analysts on investigative approach, documentation standards and escalation decisions.

• This position will report to the Sales & Marketing Compliance Manager.

Your Responsibilities and Impact will include:

• Serve as a compliance investigator for escalated and complex case investigations, corrective action recommendations and remediation activities related to sales and marketing

• Communicate with both internal and external partners to drive results, keeping key stakeholders informed of case status, emerging risk and barriers to resolution

• Draft and update complex compliance policies, procedures and investigative job aids, and recommend changes based on trends observed across cases and audits

• Present case findings to an Agent Review Board in a clear and concise manner that allows for quick and objective decision making

• Serve as a subject matter resource to Compliance Analysts on investigative methodology, evidence standards, documentation quality and corrective action precedent

• Identify trends across cases and recommend process, training and system improvements that reduce investigation cycle time and pending case volume

• Partner with cross-functional teams, including Sales, Sales Operations, Legal and Technology, to gather input, resolve issues and support enhancements to the investigative workflow system