workday
Senior Collections Analyst
TransUnion
Burlington, CAN
Full-time
Senior
USD 62000-81000 / year
Discovered 2 weeks ago
excel
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Role Overview And Core Responsibilities
- The Senior Collection Specialist is responsible for facilitating the communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.
- Contributes ideas for process improvement based on identified themes and an understanding of the big picture.
- Proactively contact clients with overdue receivables to coordinate collection plans.
- Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.
- Research and resolve invoice disputes with external clients and internal departments.
- Liaise with the sales team to coordinate collection efforts.
- Create a close working relationship with your counterparts within your department and the company overall.
- Provides coaching and support to less experienced team members.
- Assist with training new collection analysts.
- Perform any other duties as assigned.
Required Knowledge And Experiences
- 5+ years’ experience in accounts receivable, collections, or reconciliation, preferably with large or complex accounts
- Fluency in English and French (written and oral).
- Strong customer focused attitude and mentality.
- Proficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.
- Strong verbal and written communications skills; attention to detail and strong documentation skills.
- Ability to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction and perform with minimal guidance or supervision.
- A strong work ethic, ability to work efficiently and with a sense of urgency.
- Ability to prioritize tasks that are assigned.
- Ability to accept and work with ongoing changes in policies, procedures and technology thus bringing about increased profitability and success.
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