Senior Clinical Data Analyst

ComPsych Ⓡ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe.

For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive.

Our GuidanceResources Ⓡ and AbsenceResources Ⓡ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 78,000 customers worldwide, touching more than 160 million lives across 200 countries.

Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

The Senior Clinical Data Analyst leads the development of ComPsych's clinical outcomes and client experience measurement program, building the scorecards, calculation methodologies, and reporting infrastructure that consolidate data from across the organization. This role administers the survey platform(s) used to collect that data, analyzes trends across outcomes and experience measures, and connects those findings to provider network performance to drive improvements in service quality. Working closely with the clinical research team and leadership, this role exercises discretion and independent judgment in translating clinical and operational objectives into actionable insights, identifying trends and opportunities, and recommending improvements that influence clinical quality, service delivery, and ComPsych's demonstrated value to customers.

• Administer ongoing collection of clinical outcomes and client experience data across ComPsych's domestic and global service lines, including international intake centers and global partners
• Build and maintain the survey platform(s) used to field outcomes and experience surveys, including survey construction, routing logic, and data integrity
• Identify, gather, and consolidate data from multiple, disconnected sources (e.g., client surveys, digital assessments, live intake assessment metrics) into a unified reporting structure
• Define and build calculation methodologies for clinical outcome and experience measures (e.g., PHQ-9, GAD-7, WOS, WAI, and Functioning for outcomes; CSAT and NPS for experience)
• Design and develop scorecards and reporting frameworks to track clinical outcomes and client experience, where none currently exist
• Own and maintain a standard suite of recurring outcomes and experience reports for clinical and operations leadership
• Analyze trends, anomalies, and insights across outcomes and experience measures to inform service delivery, customer-facing impact reports, and strategic research questions related to behavioral health trends, service outcomes, or product development